Analista de Soporte Mesa de Ayuda

Help Desk Support Analyst Do you enjoy solving technology challenges and helping people continue their work efficiently? Are you motivated by listening to users, understanding their needs, and finding clear and timely solutions? Do you consider yourself proactive, curious, and eager to learn, collaborate, and find solutions? This position promotes the inclusion of people with disabilities. As a Help Desk Support Analyst, you will be a key point of contact between users and the technology team, helping provide a responsive, efficient, and reliable support experience. You will manage incidents and service requests, provide first-level support, and assist users in resolving technology-related needs, particularly within the Microsoft 365 ecosystem. We are looking for someone with initiative, curiosity, and a strong service mindset who enjoys learning, collaborating with others, and taking action to drive solutions while maintaining clear communication and an excellent user experience. What you'll do: Provide first-level support to users, identifying their needs and delivering clear and timely solutions to incidents and service requests. Manage tickets throughout their lifecycle, from logging, categorization, and prioritization to resolution, escalation, and closure, following established Help Desk processes. Diagnose and resolve issues related to Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Office applications, as well as Windows, user access, and corporate