Customer Happiness Associate (Asociado/a de Atención al Cliente) – Colombia (Hybrid)

Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region's fastest-growing company. We're passionate about helping every company we work with become more effective—and, through that, raising the region's competitiveness. We're ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others. What you'll do We're looking for a Customer Happiness Associate to support Clara's growing base of B2B customers in Colombia. You'll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara's commitment to excellence. In this role, you will: Resolve escalated support issues through email, chat, and phone with empathy and precision. Proactively investigate customer problems and document findings clearly in internal tools. Provide follow-up support to ensure complete resolution and satisfaction. Engage with customers considering cancelling or reducing their usage and offer solutions that support retention. Identify trends in customer feedback and propose improvements to product or process. Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction. Use tools like Z