Customer Service Automation & Data Analyst

Job Description Why GM Financial? GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters. This position will be posted until filled. Responsibilities About the Role The Customer Service Automation & Data Analyst will drive digital transformation and operational efficiency within Customer Service area by identifying, developing, and implementing automation and AI-driven solutions. The role will leverage data analytics, process automation, virtual agents, and digital technologies to optimize operational processes, strengthen customer self-service capabilities, and provide actionable insights that support business decision-making. Also, the role will provide backup support for key Customer Service operational processes to ensure business continuity wh