Customer Service Representative

div-link="oferta"> Descripción de la oferta $ 2.700.000,00 (Mensual) Contrato de Obra o labor Tiempo Completo Remoto IMPORTANT (Read before applying): - Fluent English and Spanish are required - Must be highly organized and comfortable managing schedules, follow-ups, service hours, and multiple open issues - Must be persistent and proactive when workers or clients are unresponsive or scheduled sessions are missed - Must be comfortable reviewing schedules and billing/service-hour reports to identify discrepancies - Must be available to work EST hours (Monday–Friday 9:00 AM–5:00 PM EST) Customer Service Representative - Client & Worker Coordinator Join a growing healthcare-support organization and take ownership of the day-to-day coordination between clients and workers. You'll play an important role in keeping schedules organized, following up on scheduled services, tracking authorized hours, resolving communication issues, and making sure clients receive the support they are approved for. What You'll Do: - Follow up daily with workers and clients to confirm scheduled sessions, identify cancellations or no-shows, and resolve communication issues - Coordinate introductions between newly approved workers and clients and help schedule their first in-person meeting within approximately 48 hours - Build and maintain weekly schedules based on authorized service hours and make adjustments when needed - Serve as a main point of contact when workers or clients are unresponsive or when