Customer Service Representative – Medical & Dental Practices (Remote, Bilingual: English/Spanish)

Customer Service Representative – Medical & Dental Practices (Remote, Bilingual: English/Spanish) Company: TeamFicient (on behalf of U.S. healthcare practice partners) Location: Remote Employment Type: Full-time (40 hours/week) Schedule: Monday – Friday, 9-hour shift (includes a 1-hour lunch break) | [Insert Time Zone, e.g., CST/EST] Compensation: $800 to $900 USD / month Why Join Us? TeamFicient connects top international talent with leading U.S. businesses. Working across Eastern, Central, and Pacific time zones, our team operates in a collaborative remote culture built on trust, clear communication, and autonomy. In this role, you will gain hands-on experience supporting U.S. healthcare operations—building a solid foundation for a long-term career in patient coordination and healthcare administration. About the Role We are seeking an experienced, patient-focused Bilingual Customer Service Representative to manage inbound patient inquiries, guide patients through registration and policies, and schedule appointments according to practice guidelines. We are specifically looking for candidates with a proven track record in medical or dental practice customer support . Whether your background is in general medicine, outpatient clinics, or dental offices, you will play a central role as the first point of contact for patients—handling communications with empathy and professionalism, keeping digital records updated, and escalating clinical matters appropriately. Core Responsibili