Customer Service Representative ( Spanish / English)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in Spanish & English, applicants need to speak both languages. Responsibilities Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers. Handle customer enquiries, advice and suggestions via email or online tools. Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. Handle customer complaints, special cases or ad hoc tasks. Requirements Customer Service experience is not required, howe