Customer Service Representative

To Apply use this link and follow the steps: https://sunnybliss.com/apply/customer-service-representative?src=linkedin Join Our Team at Sunny Bliss Plumbing & Air Position: Customer Service Representative (inbound/outbound) (Remote – Colombia-Based Only) 📍 Miami-based company | 🌎 Remote work from Colombia Sunny Bliss Plumbing & Air is a fast-growing, family-owned plumbing and HVAC company serving homeowners across Miami-Dade and Broward. Our growth is driven by exceptional customer experience, strong follow-up, and a proactive sales mindset. We’re looking for a Customer Growth Specialist based in Colombia — someone confident on the phone, comfortable with outbound calling, and motivated by building relationships that turn into long-term customers. This is not a passive CSR role. This role blends customer experience, outbound calling, follow-up, and relationship building. If you enjoy conversations, know how to build trust, and like working toward results, this role is for you. 🌟 What You’ll Do Handle inbound and outbound calls, texts, and emails with a professional, friendly, and confident tone Proactively follow up with past and current customers to drive repeat business, memberships, and rebooking Schedule service appointments and coordinate with dispatch using our systems (ServiceTitan experience is a plus) Support customer experience initiatives before, during, and after service Identify opportunities to add value and recomm