Customer Service Representative

Work Setup: Remote Salary: Equipment: Company Provided Start Date: ASAP Schedule: 8:00 AM to 5:00 PM Colombia Standard Time | Monday - Friday or Tuesday - Saturday The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative look like? Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat Provides in-depth information about products and services to customers Resolves complex customer issues in a timely and efficient manner Follows up with customers to ensure that their issues have been resolved to their satisfaction Properly and accurately document customer interactions in the organization’s CRM Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed to resolve customer issues Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all