Customer Support & Email Marketing Specialist – Remote | US Hours | HMO + dependent

Location: Remote – Bogotá, Cali, or Medellín (Work from home). Schedule: Mon – Thu, 9:00 AM – 6:30 PM EDT | Fri, 9:00 AM – 6:00 PM EDT About the Company Join this international Catholic news and media publication, serving a faith-engaged readership around the world. The publication has recently introduced a paywall and completed a website transition, and subscriber growth is now at the center of its plan. Many of its readers value patient, personal help when something doesn’t work, so great support is a direct driver of retention. Now they’re looking for a Customer Support & Email Marketing Specialist to look after their subscribers and run the email programme that brings readers in and keeps them. Why You’ll Love Working With Us An indefinite contract that includes all the Colombian government benefits (13th-month salary, unemployment insurance, interest on unemployment insurance, health care service, pension, labor risk administration, 15 vacation leaves per year of service). 2 paid Family Days per year. 3 Paid Time Off (PTO) per year. Private healthcare with dental insurance for the employee and one dependent. Computer will be provided. Member Wellness Program. What You’ll Be Doing This is a small, hands-on team where subscriber care and email marketing work together. What readers struggle with today becomes tomorrow’s help article and next week’s email: Responding to subscriber enquiries via the help desk and email: logins, password resets, access problems, billing, trial