Customer Support Executive (Portugese Speaking)

Company Overview CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team. Reporting Line: Reports directly to the Head of Customer Support Location: LATAM (Remote) Your Role Effectively managing the company chats, E-mails and calls Identifying and assessing customer's needs to achieve satisfaction Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal -Offer support to the lead/client within the specified time frame Updating CRM and keeping records of all communications and action taken Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction Requirements Work independently and in teams Follow standard processes and procedures. Requirements Proven customer support experience Experience/background in Forex and the Financial Market is a plus Excellent command of the English and Portugese languages, both verbal and written Proficiency in the use of Microsoft Office Word, Excel, Outlook Strong phone contact handling skills and active listening Ability to work under pressure and meet deadlines Benefit