Desktop Engineer L1

Key Responsibilities Provide on-site and desk-side support services to end users. Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC. Complete incidents and requests within SLA in a pressurized environment. Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components. Ensure tickets are updated on a daily basis. Support meeting room environment and video conferencing. Support printers, scanners, and other peripherals. Support mobile devices, such as iPads, iPhones, and Android devices. End-User Data backup and restoration when required in the course of a service incident. Smart hands support for data center equipment as per required SLA (in specified locations) As directed by CLIENT Tech support will assist in troubleshooting the data center devices Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites Import /Export tapes to the tape libraries as advised by CLIENT tech support. Behavioral Skills Required: The individual must have good customer-facing skills and be well presented. Demonstrates independent and pro-active thinking Builds effective relationships both within the team and across the business and Professional Services Must be able to work to specified standards and required levels of deportment, conduct, and s