GBS Enhancement Ownership Resolution //CRG Agent

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Summary This position provides a one-to-one customer service experience for UPS customers. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. Also, may support CRG team if needed or other skills withing CS, including answering customer calls. Responsibilities Builds and maintains relationships with related internal functions (i.e., Billing, Brokerage, Delivery Information and Operations). Analyzes and resolves customer issues. EO Agent needs to have strong written and verbal communication skills in handling inquiries from internal and external customers. He/She is also responsible for recording communications with customers in a database. EO agent needs to have flexibility and must be able to adapt to change with a positive attitude. Analyzes and review inter