Guest Experience Associate

host2coast Full-time | Remote Department: Guest Experience Schedule: Thursday–Monday | 9am–5pm ET during training, then 3pm–11pm ET Reports to: Guest Experience lead Compensation: USD $1,800–$2,000 / month About The Brand host2coast manages vacation homes on Hilton Head Island and throughout the Lowcountry. Our guests come for the beaches, the golf and a slower pace, and our owners trust us with homes that are often their biggest investment. We focus on two things: taking great care of the homes, and taking great care of the people staying in them. The role You are one of the people our guests rely on from booking through checkout. Most of the day is conversations by phone, email, text and messaging platforms: a question about check-in, a pool that is not heating, a request for a restaurant nearby, a reservation that needs changing. When something goes wrong, you are the one who coordinates the fix with Maintenance, Housekeeping and Operations, and makes sure the guest knows someone is on it. It is a role for someone who likes people, likes solving problems, and stays calm when a guest does not. Logging a complaint is not the same as resolving it. If a guest's issue is yours, you own it until it is done. Where you sit You sit in Guest Experience and work every day with Maintenance, Housekeeping and Operations. This is not a role where you are handed a queue and left alone. This role is remote and open to people anywhere in the Americas. You work Thursday through Monday, start