Intake Specialist - 1540 - Colombia

About the client: Our client is a premier US-based personal injury law firm dedicated to helping individuals and families navigate legal claims after life-altering accidents and injuries. The firm is recognized for its client-focused approach, professionalism, and commitment to securing strong outcomes with care, empathy, and integrity. About the role: We are seeking a proactive, highly motivated Intake Specialist to serve as the critical first point of contact for prospective clients. In personal injury law, timely response, warmth, and active lead conversion directly impact client satisfaction and firm success. This role combines compassionate client intake, active communication, lead qualification, and persuasive follow-ups. The ideal candidate is friendly, upbeat, detail-oriented, and possesses a strong sales mindset—knowing how to connect with distressed callers while effectively communicating the firm’s value to convert inquiries into retained clients. US Law Firm Experience Is Required. Personal Injury experience is preferred. What you’ll be doing: Answer incoming calls, web leads, and urgent inquiries professionally, warmly, and promptly. Conduct structured intake interviews for Personal Injury matters, gathering accurate case details and evaluating claim viability. Utilize strong communication and subtle sales skills to explain firm services, address prospective client hesitations, and encourage client conversion. Enter, update, and manage prospective and active clie