Intake Specialist for US-Based Law Office ( Remote )

Paired is a global staffing and recruiting agency connecting talented professionals with top U.S.-based companies. We're currently hiring on behalf of a fast-moving law firm serving clients across New York and New Jersey. The firm handles criminal defense, immigration, and family law matters and provides 24/7 availability. The Intake team is often the first point of contact for people dealing with an arrest, detention, or family crisis. We're looking for an Intake Specialist who can respond quickly, listen carefully, and guide prospective clients toward the right next step—whether that's a scheduled consultation, an urgent retainer, or a referral to another resource. Responsabilities Answer inbound calls and promptly call back new leads, prioritizing urgent and website inquiries. Ask questions to understand each prospective client's situation and determine whether the firm can assist. Explain consultation fees and schedule consultations with attorneys. Handle urgent inquiries involving recent arrests, warrants, and detentions; explain applicable retainer fees and collect payments over the phone when needed. Keep lead information, call notes, and follow-up tasks accurate in the CRM. Refer or redirect matters the firm cannot handle. Route calls from current clients, courts, and internal teams to the appropriate person. Support intake across phone, web, text, and other assigned channels. Follow intake procedures while using sound judgment during sensitive conversations. Requirem