IT Support Technician I

Job Description Allied Steel Buildings, Inc. is seeking a proactive and customer-centric IT Support Technician I to join our team. As the first point of contact for technical assistance, you will play a vital role in ensuring our team stays productive by resolving hardware and software issues, managing user access, and maintaining our workstation environment. The ideal candidate is a natural problem-solver who enjoys helping others and has a solid foundation in modern IT troubleshooting. Allied Culture We believe great service matters from start to finish. That’s why going the distance for our clients starts with taking care of our team members. They are our most important asset. We invest in their continuous development and recognize their contribution to our success. Great work starts with collaborating with a team dedicated to creating value worldwide. The Allied Team is highly resourceful, innovative, and competent, with extensive experience. Our culture is flexible, offering work-life balance, empowered because everyone’s voice matters, unified by promoting “we” over “me” and creative thinking outside the box, it’s the Allied way. Key Responsibilities Act as the primary point of contact for internal support requests via helpdesk, email, and phone. Diagnose and resolve Tier 1 issues related to Windows/macOS, Microsoft 365 apps, and hardware peripherals. Escalate complex technical issues to Tier 2/3 administrators while maintaining clear communication with the end-user. Ex