Junior Customer Support Representative (Bilingual English/Spanish) - LATAM

About Valatam At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025-2026)—proof that an exceptional employee experience leads to outstanding client results. About The Role We are seeking a high-performing Junior Bilingual Customer Service Representative (CSR) to join our growing remote team. This is a 100% remote, entry-level, full-time position open to candidates located anywhere in Latin America. In this role, you will serve as the primary point of contact for routine customer inquiries across multiple channels. If you are a proactive, detail-oriented professional looking to build a career in bilingual customer support and remote virtual assistance, this is the perfect opportunity for you. Key Responsibilities Multichannel Customer Support: Respond to routine inbound and outbound customer inquiries via phone, email, and live chat in a professional and timely manner Account & Troubleshooting Assistance: Help customers with basic account updates, general inquiries, and standard technical or process troubleshooting Issue Escalation: Identify complex or high-priority customer requests and escalate them smoothly to senior team members Follow-ups & Workflow Support: Track pending communications, send routine reminders, and ensure all customer inquiries are resolved efficiently CRM & Data Entry: Accurately update customer profiles, inte