Junior IT Support Technician

Required Qualifications 6-18 months of technical support, desktop support, ISP/telecom, NOC, or comparable troubleshooting experience. Strong spoken and written English for customer interactions. Windows troubleshooting, basic networking, remote support, and ticket-documentation fundamentals. Reliable remote-work setup and availability during agreed U.S. business hours. Strong ownership, documentation, and willingness to learn structured MSP processes. Serve as a first-line support contact and own straightforward tickets from intake through documented closure. Troubleshoot Windows endpoints, common applications, printers/peripherals, VPN/connectivity, and Microsoft 365 user issues. Perform approved routine Microsoft 365 tasks after onboarding: password/MFA support, basic user/license/mailb