Junior/Mid-Level Customer Care Agent

🌱 Genki is a Japanese word that means "healthy, energetic, and full of spirit". That's us! 🚀 We're a fast-growing, fully remote startup of about 30 people. 🌍 We believe in a future where more and more people will be nomads and world residents. Our mission is to help them stay healthy and live well wherever they go. It all starts with great health insurance that works all over the world. And since we launched just a few years ago, we've helped over 100,000 nomads with worldwide health insurance. We are looking for a Customer Care Agent to care for our customers. Your responsibilities will be: Provide friendly, clear, and professional support via email, chat and phone Assist customers with inquiries about our products, claims, payments, and account management Guide customers through processes such as onboarding, data changes, or policy updates Escalate complex issues to managers or specialists when necessary Collaborate closely with colleagues to ensure quick and accurate responses Contribute to improving support processes and knowledge base content Requirements Work hours: Wednesday-Sunday, 3 PM - 12 AM Berlin time (e.g., 10 AM - 7 PM in São Paulo, 9 AM - 6 PM in New York) You can start working with us no later than 1 January 2027 You have at least one year of experience in customer care/support You are fluent in English You have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills You love helping people to solve their problems whi