Overnight Intake Specialist

JOB DUCK IS HIRING AN OVERNIGHT INTAKE SPECIALIST For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years! Role Overview Join Job Duck as an Overnight Intake Specialist and become a vital part of a team dedicated to providing exceptional support to potential clients outside of traditional business hours. In this role, you will guide individuals through the intake process, ensure critical case information is collected accurately, and help maintain the smooth flow of operations overnight. During slower periods, you will assist with case management tasks, medical records requests, and documentation review, making a direct impact on case progression and client service. The ideal candidate is dependable, highly organized, and comfortable working independently while maintaining a strong attention to detail. Schedule: Monday to Thursday and Sunday, 7:00 PM to 3:00 AM EST Your Responsibilities Will Include but Are Not Limited To: Responding to new web and chat leads immediately, initiating calls during permitted calling hours or communicating by text and email when necessary, while ensuring first resp