System & Cloud Engineer Jr.

Job Summary The System & Cloud Engineer Jr. is a hands-on member of the Data Center & Cloud team for the Mosaic Infrastructure Managed Services engagement, supporting a managed estate of servers, virtualization, storage, and cloud workloads across roughly 60 sites in the United States, Canada, Brazil, Peru, and Paraguay. Working under the guidance of the System & Cloud Engineer Sr. and the Systems Engineer Lead, this role handles day-to-day server administration, incident resolution, monitoring response, backup operations, and routine maintenance, building toward more advanced systems and cloud engineering responsibilities over time. Responsibilities Resolve escalated server and infrastructure incidents from the Service Desk and NOC, including Windows Server and Linux OS-level issues. Perform routine server administration: account and access requests, disk and resource management, service restarts, certificate renewals, and scheduled task upkeep. Support virtualization operations (VMware/Hyper-V): VM provisioning, snapshots, resource adjustments, and basic troubleshooting under established procedures. Execute and monitor backup jobs, remediating failures and escalating recurring issues; support restore requests. Respond to monitoring alerts for the server estate, performing first-level diagnostics and escalating per runbooks. Support patching activities in coordination with the NOC Analyst Sr. (Patching), including pre/post checks on assigned servers. Assist with cloud operat