Tier 1 Support Technician

Job Title~ Tier 1 Support Technician Schedule~ Monday-Friday 9am-6pm CST Location~ Bogota, Colombia Modality~ Hybrid (Mondays and fridays from home) Experience Level~ Entry Level (6 months - 1 year of Tier 1 support experience) Language Requirement~ English C1 Role Overview Tier 1 technicians serve as the client’s first line of support, responsible for direct user interaction, system access management, and initial triage. This role focuses on providing timely technical assistance, troubleshooting common user issues, maintaining accurate documentation, and escalating incidents when required. The ideal candidate is customer-focused, enjoys helping people, possesses strong communication skills, and demonstrates critical thinking when resolving technical problems. Key Responsibilities Handle password resets, MFA enrollments, and identity verification through Caller Verify. Manage Active Directory attributes, group memberships, and folder permissions. Assist with RingCentral call handling setups and user configurations. Support Cloudflare VPN connectivity and troubleshooting to ensure access to company resources. Transfer and set up user data on new machines using Cloudflare and OneDrive. Troubleshoot endpoint issues in Windows 11, including logon, performance, hardware, and configuration problems. Provide application support for common office environment applications such as~ Office 365 Zoom Teams Microsoft Edge Island Browser Adobe Acrobat RingCentral UC SnagIt Provide entry-lev