Virtual Client Care Administrative Assistant

JOB DUCK IS HIRING A VIRTUAL CLIENT CARE ADMINISTRATIVE ASSISTANT For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years! Role Overview Join Job Duck as a Client Care Administrative Assistant and become an essential part of a dynamic team dedicated to delivering exceptional client support. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to keep cases moving efficiently. Your ability to stay organized and maintain professionalism will directly impact client satisfaction and operational success. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values clear, empathetic communication. Schedule: Monday to Friday from 9:00 AM - 6:00 PM [EST][EDT] (United States of America) Your Responsibilities Will Include but Are Not Limited To: Documenting all findings and interactions accurately in the CRM system Maintaining professionalism and empathy in all client and provider interactions Contacting providers to request and review outstanding invoices and verify balances Coordinatin