Virtual Client Services Coordinator V

JOB DUCK IS HIRING A VIRTUAL CLIENT SERVICES COORDINATOR V For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years! Role Overview Join Job Duck as a Client Services Coordinator and become an integral part of a dynamic team dedicated to delivering exceptional client service. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to support smooth case handling. Your ability to organize information, maintain attention to detail, and communicate effectively will make a direct impact on client satisfaction and operational efficiency. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values precision in every task. Schedule: Office Hours: Saturday through Wednesday or Wednesday through Sunday EST Your Responsibilities Will Include but Are Not Limited To: Answering a high volume of inbound calls while following a structured script. Making outbound follow-up calls to qualified leads, with no cold calling required. Meeting monthly KPIs related to call volume, follow-up activity, and